F&Q

1. Do I need an account to place an order?

No, you can choose to checkout as a guest by selecting 'guest checkout'. However, it is easier to arrange return of goods if you have an account and keep track of your orders.
If you have forgotten your password, just click on 'forgotten your password' on the log in dropdown and follow the instructions.
Due to the nature of our products and the processes used to produce them, items may sometimes appear "out of stock" or disappear from the site. You can contact our customer service team at support@janedecor.com.

Our inventory is regularly replenished unless an item is discontinued. For information on stock availability, please contact the customer service team
We accept Mastercard, American Express, Discover, JCB, and Visa. You can also pay with PayPal, Diners club, or Amazon Pay.
If you find one of our products for a lower price somewhere else, we'll do our best to match it. To get a price match, please reach out to us through our contact form before placing your order.
At present, we deliver to the following countries: United Kingdom, Germany, Belgium, Netherlands, France, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Czech Republic, Hungary, Romania, Poland, Norway, Finland, Croatia, Slovenia, Switzerland, Ireland, Portugal, Estonia.

If your shopping address is not in the above regions, you still want to buy from us products, please contact us by email. For more shipping details and terms, please refer to our Shipping Terms.

You can track your order through this URL. https://janedecor.aftership.com/.

If it is not available, please contact us through the contact us page or email, and we will notify you of the detailed package track by email.

Most orders are received in 4-6 weeks from order to delivery.

In light of the current pandemic, please note:

We are doing our best to deliver orders within our usual lead times, but please be aware that some may take longer due to the reduced capacity of our warehouses and carriers. We sincerely apologise for any inconvenience this may cause. Please do not hesitate to email a member of our Customer Services team should you have any questions.

We take the utmost care to ensure that your order arrives in good condition. However, in the event that your order arrives damaged, please notify customer service at support@janedecor.com within 48 hours of receipt of goods and provide a photograph clearly showing damaged items and/or packaging. No exceptions for this requirement will be made for deliveries to jobsites or warehouses. Please make the claim with the delivery driver upon delivery if external damage to the box can be seen. In case of damage, janedecor may provide a replacement for the damaged piece or pieces, or for the entire fixture, at our discretion.
In case of buyer’s remorse goods may only be returned within 30 days from the date of receipt, subject to an official authorization and approval in writing by Janedecor. Returned goods must be returned in the original packaging, in perfect state, with the reference of the printed authorization, and must not have been installed. Once the goods have been inspected, if approved, a credit note or refund of up to 80% of the invoice amount will be issued within 7 days. No returns will be accepted for orders above $5,000 net, excluding taxes and shipping, or for orders of 10 items or more.

If there is a problem with your order, please contact customer service or our email support@janedecor.com